Order
Where is my order?
As soon as your order is shipped, we’ll send you an email with a tracking number so you can track its movements. If you didn’t receive a tracking number, please contact our customer care team (hello@kammaswim.zendesk.com)
*Due to the global pandemic, COVID-19, DHL are experiencing longer than normal wait times and delays due to the limited number of operational cargo planes that are permitted to fly. We will continue to keep you updated with the latest service alerts however due to the ever changing situation, please expect delays of up to 10 days.
I have placed an order. When will it be dispatched?
All orders are dispatched within 3-4 business days via DHL. *If your order is part of a promotion these time frames may not apply. *Due to the global pandemic, COVID-19, DHL are experiencing longer than normal wait times and delays due to the limited number of operational cargo planes that are permitted to fly. We will continue to keep you updated with the latest service alerts however due to the ever changing situation, please expect delays of up to 10 days.
Can I change my order once it has been placed?
All orders are dispatched within 3-4 business days via DHL
*Due to the global pandemic, COVID-19, DHL are experiencing longer than normal wait times and delays due to the limited number of operational cargo planes that are permitted to fly. We will continue to keep you updated with the latest service alerts however due to the ever changing situation, please expect delays of up to 10 days.
*If your order is part of a promotion, the regular shipping time frames may not apply.
My order is missing an item.
Please send a photograph of the package and proof of purchase to our customer care team (contact@kammaswim.zendesk.com) and we will get this resolved for you.
I have received a faulty/damaged item in my order.
For any garment that may have a possible fault we do follow a process, this means we can provide either a repair, replacement or refund for you. Alternatively, please send through a photograph of the fault, a description and proof of purchase to our customer care team (contact@kammaswim.zendesk.com) and we will get this resolved for you. We are welcoming and appreciative of all customer feedback.
What methods of payment do you accept?
We accept all credit cards, Paypal, and KAMMA Gift Cards.
How can I use a gift voucher / promo code?
When you’re ready to checkout and are looking at the items in your cart, click proceed to checkout. You will then have the option to add your discount code or promo code to your order. Please note, only one discount code can be redeemed per order.
What can I do if my promo code isn’t working?
Gift Cards are case sensitive so please check your caps lock. If you are still having trouble applying your promo code or Gift Card, please contact our customer care team at contact@kammaswim.zendesk.com
I didn’t receive my orders.
If your order is delayed, we suggest you track DHL. Please use the tracking number provided in the email we sent you. Alternatively please contact our customer care team at contact@kammaswim.zendesk.com
Returns
Are returns free?
Returns are free throughout Indonesia. The cost of the return label will be reimbursed to your account.
How can I return my order?
We offer 14 day returns on all items that are in unworn, unwashed original condition with tags attached. To return an item, please visit our RETURNS PORTAL using your order number and email address used when placing the original order. Once this is completed you will receive an email with our Return Address. The cost of the return label will be reimbursed to your account. Once we receive your return, we will process your refund back to your original payment method and notify you when this has been completed. Please note, this can take 2-5 business days depending on your bank provider. You can find our full returns policy here.
I'm an International customer. Can I return my order?
Yes, please visit our RETURNS PORTAL using your order number and email address used when placing the original order. Once this is completed you will receive an email with our Return Address.
Can I exchange my online order?
Yes. Please contact our customer care team (contact@kammaswim.zendesk.com)
When can I expect my refund?
As soon as we receive your return and process it, you will be refunded and notified via email. Please allow 2-5 business days for processing time and the funds to arrive back on your original payment method.
Is there anything I can't return?
Returns must be sent to us in 100% original condition to be approved. That means unworn other than to try on, unwashed, with all tags/packaging, hygiene stickers intact.
Have you received my return?
As soon as we receive your return back into our warehouse, you will receive an email confirmation. Please allow 3-5 business days for our team to process your return.
Swimwear Questions, Sizing, and Care
How do I know my size?
Next to each product under the product description, there is a general 'Size Guide', please check out the sizing table to determine which size will be best suited for your body. Alternatively, our customer care team is equipped with style knowledge of each garment, please contact us for guidance.
Where do you make your swimsuits?
Our swimsuits are lovingly made in Bali in our own clothing manufacturing facility to ensure the highest possible quality. We do everything in house - that’s everything from design, cut, sew, and packing.
What are they made of?
Our swimsuits are made of high quality, European-sourced recycled fabric. 78% Recycled Polyester, 22% Elastane. Our recycled polyester yarn is made from plastic bottles and supplied by an Italian textile supplier, Radici.
How do I wash my KAMMA garment?
Please turn your garment inside out, the care instructions are specified on the care label on the side seam of the garment.
My garment needs repairing, what can I do?
Our KAMMA Swim garments are designed to stand the test of time. Please send us an email and let us know what’s happened to your item, include a photograph and as much information as possible.
Ethics and Sustainability
Ethical Production
Our suits are manufactured in Bali. By doing everything in our in-house manufacturer, we aim to ensure production quality, fair living wage and benefits for our workers, commitment to workers safety, and a dedication to minimising their impact on the environment. For the KAMMA team, being ethical is about doing the right things throughout all processes of creating your swimwear.
Sustainability
Living on the beautiful island of Bali, we naturally have an affinity for the ocean. The impact plastic pollution has for our oceans is an issue close to our hearts. In KAMMA we believe the road to becoming 100% sustainable is a long one and we don’t pretend it is easy, but we are committed to always be conscious of the impact we have on the world around us. Here is what we have done so far: 1. We choose to use recycled polyester yarn that is made from plastic bottles and supplied by an Italian textile supplier, Radici. 2. We are using 100% biodegradable packaging, made from vegetable starch. Our packaging is free from toxins, and actually acts as a fertiliser when decomposing in natural conditions.